The award-winning platform
kyago – the award-winning multi-play and benchmark platform
Focus on the customer perspective
The recording of service quality has to reflect the perspective of the customer as authentically as possible so as to guarantee customer satisfaction. Customers perceive the quality of a service as a whole. Network-internal, technological aspects receive less attention here. Whether traditionally via mediated networks or packet-oriented networks, whether analogue, digital or mobile connection technologies: the customer compares quality and price.
Alongside the technological development, the complexity of networks also increases due to the rising number of ports. In such a configuration, the end-to-end quality experienced by the customer is no longer the sole responsibility of a single operator, but reflects the overall performance of all the network operators involved.
To be able to perform a realistic simulation of the customer, a realistic mix of the individual services with the corresponding application protocols is required, along with the simulation of a typical user profile, including the necessary authentication which a user passes through before the network provides a desired service.
Time to market
New services need to be introduced to the market very quickly at the lowest possible cost and in the quality expected by the end customers. Permanent monitoring of the key functions and quality parameters is necessary in order to take immediate steps in case of malfunctions. The human and financial cost of the monitoring has to be kept to a minimum.
Various customer departments benefit from the data gathered by the kyago platform in the areas analysis, monitoring & alerts and reporting & dashboards:
Network operation, network maintenance
Quality management, network operation
Reporting, dashboards & statistic:
Management, planning, marketing, quality assurance