Management Summary

With the kyago benchmarking platform, we enable our customers to improve their products and services sustainably and in the long term.

On-going benchmark

As part of an on-going benchmark, zafaco GmbH offers its customers a platform for checking the measurable service quality and thus for ensuring and optimising quality aspects in convergent networks.

The basis for this is the growing NGN benchmark database with key quality data of the leading Fiber Optic-, DSL, cable, wireless and VoIP providers. With the results provided for independent use, we enable our customers to improve their products and services sustainably in the long-term. This produces increased customer satisfaction which in turn leads to a sustainable increase in company value.

Benchmark data

  • Realistic simulation
  • All leading Fiber Optic, DSL, cable, wireless and VoIP providers in test
  • On-going benchmark 23/7/365
  • Nearly 108 million test connections per year, thereof
    • almost 8 million voice calls
    • more than 93 million data and internet connections
    • approximately 7 million video connections
  • Analysis of over 110 quality characteristics

In the field of continuous benchmarking, zafaco GmbH underlines its technological capabilities and is continuing to expand its position as market leader. More information can be found in the various reports of connect, which we make available in the download section of zafaco GmbH.

Your advantages

Benchmarking with zafaco – that means for you:

  • Measurements focused on the consumers
  • An automated measurement procedure
  • Proactive monitoring through examination of critical KPIs
  • Determining the impact of network changes through ad hoc measurements
  • Monitoring of quality goals and quality agreements (SLA)
  • Testing of network elements under controlled conditions in a real environment
  • in accordance with German standards (DIN)
  • ... and international standards (Broadband Forum, ETSI, ITU and IETF)
  • by an independent and neutral body